Support

Non è necessaria una registrazione obbligatoria per effettuare un acquisto.

At the time of the order, a pair of credentials (username and password) are generated and sent to the customer. The username can alternatively be the email address used for the purchase.

The credentials will be required if the customer needs to re-download a previously purchased product or wants to download technical and regulatory updates that may have been released in the meantime.

Therefore – after making the first purchase – it could be a good practice to access the site by authentication from the page https://www.winplepro.com/my-account and then continue browsing the site. In case of subsequent purchases there will therefore be no need to enter other personal data or similar.

The system used to manage the reserved area UNDER NO CIRCUMSTANCES records or otherwise stores the data associated with the payment methods which instead must be specified by the user in each individual order.

In that case, the order procedure will start and the data of the customer who intends to place the order will be requested.

During this phase, the graphic block dedicated to the cart (on the top right of the site) will highlight the packages that are about to be purchased.

You can return to the main page at any time if you want to add another product to your order.

The new order appears immediately in your personal area in the section your orders https://www.winplepro.com/my-account/orders/ where you will find all the information.

For each order, you will receive a confirmation email. If you don’t receive it, check your junk mail. If you do not find this communication in the junk mail, you can contact our online-chat support service active in the box at the bottom right of the site. Otherwise you can send an email to info@winplepro.com

The fastest way is to contact our online-chat support service active in the dedicated box at the bottom right of the website.

Otherwise you can send an email to info@winplepro.com.

American Express, MasterCard, Visa, Visa Electron and all other major cards.

YES: PayPal is among the supported payment methods!

Maybe to 3D SECUR CODE FAIL. Just repeat or contact chat operators

All products are sold including 12 (twelve) months of regulatory update service. At the end of the service this can be optionally renewed at a cost of € 79/ Product per year.

When your service is about to expire, you will receive an email notification.

All products are sold including 12 (twelve) months of regulatory update service. At the end of the service this can be optionally renewed at a cost of € 79 + VAT / Product per year.

When your service is about to expire, you will receive an email notification.

Winple Pro publishes for each product all the demonstration material and all the useful examples so that you can evaluate the product in an informed way.

With the purchase, therefore, the purchased product is considered positively evaluated and consistent with one’s needs.

Since these are document kits, after downloading the package from the reserved area it is not possible to make a return or exercise a right of withdrawal.

This policy is naturally supported by the Consumer Code specifically by Article 59 Exceptions to the right of withdrawal – Paragraph i).

Yes, but it is a change that must be made with caution from the following link: https://www.winplepro.com/my-account/edit-account/ which you will always have to access after logging in on the site. For this type of needs, the support of the operators in the chat window is perhaps more appropriate.

By accessing your personal page at the link https://www.winplepro.com/my-account/ you can only type the email address used for the order and click on the button https://www.winplepro.com/my-account/lost-password/ through which the system will send you a new password by e-mail